Dear Ms. Hokin,

My family, which consists of 16 grandchildren, five children, five spouses, my wife and I has just completed a sailing vacation at the Bitter End Yacht Club. Everyone in the family said that it was the best family vacation we have ever had, and I want to commend you for a truly exceptional facility and organization…

My wife and I arrived a day early to celebrate our 50th wedding anniversary… It was truly an ideal setting for an occasion that we will never forget.

The [family] check-in was courteous, quick, and efficient. During our brief moment at the counter, Jake from the sailing school came by to welcome us and check on our needs. A moment later, Sarah Watts (food & beverage) came by to [discuss] any special requests that we had. They arranged for soy milk for two grandchildren with milk allergies, special care for a son who has shellfish allergies, and special dining arrangements for the group each night… Nothing that we asked was too much!

I guess we did about everything that can be done on the water. Four of my children took the cruising course [sailing school] and became qualified, in my opinion, to bare boat charter… Everyone in the watersports area was friendly and helpful, and they did so voluntarily, going beyond what I asked on many occasions…

The ocean [Beachfront] villas are absolutely magnificent… with breathtaking views and cross ventilation… my family told me how glad they were that I had done that [selected Beachfronts].

I just wanted to write this letter to let you know what a wonderful week you have given to our family and encourage you to continue to operate Bitter End as you now are. Thanks again.

Sincerely,

Bo Callaway